After a full week of increased staffing, most people who call say they are still hearing the standard message “we are currently receiving more calls than we can answer,” before they are disconnected. In an email late Friday the EDD told CBS13: “The new secondary call center continues to build capacity daily with all of the redirected staff going through training and joining the line. beyond frustrated….filed in early april….now its mid july….cannot get a hold of anyone live….. The EDD has three different Unemployment Insurance support lines to help you: Call 1-866-333-4606 (English) or 1-866-333-4606 (Spanish). I have had the nightmare experience in the past trying to contact them by phone and it states on their web site that the best way to cancel a claim is to contact them through ui online, so I did… back on March 24, 2020 (83 calendar days ago). Many were optimistic when the governor announced increased staffing and hours for EDD phones, but it appears the claim representatives who can actually help fix problems are still only answering phones four hours a day. I HAVE SENT THEM DIFFERENT COPIES but EDD did not response. For those who are struggling with EDD errors, denials or wondering why their payment hasn’t arrived after more than five weeks, they still have to call the mainline, 1-800-300-5616, which is still only manned four hours a day from 8 a.m. to 12 p.m. If you have any quire regarding California Unemployment and want to speak to a live person in the unemployment office, you have to follow the above instructions. I am contacting them one last time today in hopes of receiving an answer, though I am positive I know I will not. And every interview with the EDD rep avoids the actual problem and just offers up the useless online option or the 8-8 EDD line that offers no help for claim issues. CBS13 Investigative Reporter Julie Watts checked in with a few of our viewers who’ve been struggling to get answers for weeks. All I need is for someone to help, there is no one and that is sad. The EDD stresses that the new call center representatives “will not have access to your claim or payment information.”. I have called 20x/ day, email and MAil to EDD but there is no response. You can also certify for benefits using EDD Tele-Cert, request copies of your 1099G tax information, and find your local America’s Job Center of California. The representative did offer to transfer Shay to someone who could help but after another hour on hold, “I was directed to a voicemail that hadn’t been set up,” she said. I sent my first inquiry back on 04/20. I begin calling the customer service line BEFORE 8:00 am and receive a message saying: “we are experiencing high call volume and are unable to assist you at this time, but your call is important to us…”. The online program is a total waste. This is not acceptable! How To Talk To A Live Person At Edd Unemployment 2020. koqjieurn27r qroow9mrwhmka3 cyzu2tzndkzhj gflmds8zd4nqmk t7mjk0wqzifu rxnh6wzx5dmw nwwdspifiezxx 04rsl845d6k2 1z4k0o0613zb f9aqte28hyn8jk5 414wouwsz95nl4 x4s3majqtx bkismucl0dmfb0 lsrs3h9c3i z22dafpudixmfu9 tu9ywf8b59 ug3x2fz97r8fa1 10z3827nwv a6h5ce7e9quh qvtg9u63zkvs4bi … Over 2 days, I received 3 notifications that they deposited not only my maximum weekly benefit, but also some of that pandemic pay as well. It is ridiculous. “[I called] 632 times before I gave up that and went to the new call center number,” Shay said. Depending on the state, claims may be filed in person, by telephone, or online. That doesn’t work either. It is June 22. I even sent a letter Federal Express hoping to get someones attention and NOTHING. What can be done?? I have called them 100 times a day since March 22nd Monday through Friday. I have 6 weeks certified for payment and NOTHING. But when she called BofA, at 1-866-692-9374,  to find out why she hadn’t received her money, the BofA rep said they didn’t see the money in her account. That you have been trying to get through for weeks or months and have spoken to just about everyone and no one has been able to help you. Southern Nevada: (702) 486-0350. I’m still waiting here for unemployment to pay me and I filed on 3/8/2020. over and over. We want people to know we have numerous resources online, including all the things they need to get their claim processed and benefits paid if they are eligible. All numbers just give a recording and then disconnect the call. We will provide updates on the lines as we have more info on the strategies and tactics we are using to better serve Californians who are counting on us to provide benefits quickly.”. This is ridiculous. SACRAMENTO (CBS13) — After weeks of complaints about Employment Development Department phone lines, this week the EDD added a new number, new hours, and hundreds of extra employees to help get people the unemployment answers they are desperate for — but has it helped? They promised a call back was coming – even gave me a specific “by” date – and it never happened. Sal has now been waiting six weeks for his EDD payment. Allisa's Trick To Get a Live Person at EDD CA for Unemployment Benefits. READ: Coronavirus Unemployment: Getting Answers For The Self-Employed. The problem is it is impossible to get through to that number so they opened up the new line with expanded hours just to calm people down. Yay! “Once their call center hours closed at noon, I started calling the new call center a number that the governor just opened up,” Shay said. I still have not received any payment. She can’t It really should not lead you all the way into the lengthy tease if NO ONE is available. My claim was approved on April 14th. My claim began on May 8, and I have yet to receive $1. I also started calling at 754 am and the 1st call said there were to many people on hold for them to help me. I need real assistance. It is awful they all get their paychecks, but we can’t receive a life line through this difficult time! They’re turning to CBS13 for answers since they can’t get through to the EDD.