Iam going to look at Lowe’s today! I found it searching for porch ideas. I think Pier One does some nice ones I bought a 4.5 one from them last year and it is very nice. My Mum got a different design BS one in the sale and it's also lovely. We’ve been to the Frontgate Outlet just outside Cincinnati and thought their trees were all gorgeous – and these were the Outlet trees (it is a true Outlet, that includes catalog overstocks and returns)! I don’t understand the two types of needles. Thank you again for all the great information! Wow, what a disappointment! Good timing with the snow storm too! When I ordered the branch sample box, the Balsam Fir branch was marked wrong. I know you will find a much better tree! Never miss a Between Naps on the Porch post! I saw some interesting ones in Lowe’s today in the $300 and $400 range. With just the two of us, although we both love Christmas trees, this one works fine and is a 30 minute job to put away each year, and easily stored underneath the basement stairs. We too purchased the same Balsam Hill tree last year but ours is unlit. I’ve used it two years now and it’s great. Closet & Door Updates: Small Storage Bench for Putting on Boots and Shoes, https://www.amazon.com/National-Tree-Frasier-Grande-PEFG3-308-75/dp/B007URARH2/ref=sr_1_sc_1?ie=UTF8&qid=1510123586&sr=8-1-spell&keywords=national+christmas+tree+7.5+fraiser+fir, https://shop.lisarobertson.com/collections/lisa-robertson, https://www.hammacher.com/Category/Holiday-Christmas-Trees?promo=topnav_hol_trees, http://www.treeclassics.com/Majestic-Blue-Spruce-Artificial-Christmas-Tree-p/tcb-t.htm, https://betweennapsontheporch.net/ge-canadian-just-cut-tree-a-beautiful-christmas-tree-with-one-plug-lighting/, https://betweennapsontheporch.net/beautiful-glass-ornaments-on-sale-half-off-mealworms-for-bluebirds/, https://betweennapsontheporch.net/unique-gift-wrapping-idea-for-christmas-featuring-vintage-cars-bringing-home-the-christmas-tree/, https://betweennapsontheporch.net/the-star-was-too-big-but-at-least-the-presents-are-wrapped/. I’m so disappointed because I also splurged on the Balsam Hill name and ended up returning it. No stringing lights – a high quality faux tree, like this one from Balsam Hill, comes pre-lit, so you just put it in its stand and plug it in. Keep smiling, Susan, it’s their loss! I too was disappointed as I struggled to make mine look full. The fact that the rating doesn’t show immediately is not a good sign. Light Type I’m so glad to see your review! Again, it’s not even fluffed out. Never buy from this company! Wish I knew for sure if it’s a Balsam Hill but from all the videos I have seen it looks just like them. I agree with the above post from Becky. I think it was a much, much better looking tree that what you got and not near as much money. You'll find contact information for Susan. Based on my experience, I would never buy another Balsam Hill tree ever. I have done so, including specialty electrical supply shops, who have really gone out of their way for me but no-one can supply an adapter with the same amps. Medium sized wreaths for standard single doors. Hah! Wow! That have since now agreed to allow me to return the tree and have issued an RMA. I agree with most of your readers, you probably had better see the tree before buying. I’m sure that would generate some action on Balsam Hill’s part. I really think Lowes has the nicest trees. But when shopping for a new tree, check the amount of tips then check the amount of lights. You can’t even hang ornaments on the bottom section because they don’t have space to hang, they just sit on the branches stacked beneath. I think it’s a beautiful tree and she really researched many websites, comparing features etc. We installed one and where about to put a up another one when the first one pulled out and came crashing down! Quality of product and poor customer service, No resolution of non-working defective lights on new xmas tree. I just purchased a balsam hill tree and recieved the same thing you did! Maybe I should go back and get it so I’ll have it while I’m looking, just in case they sell out. I wonder just how many 1 and 2 star reviews never get posted. It is a beautiful 9 footer. It looked just as good as her previous tree. It is LED lights, full and tall (skinny tree but not so skinny), flocking and glitter does come off but Christmas is all about that stuff…so I am happy and ready to decorate. I wish you good luck in your hunt. I have had many of their wreaths and I love them. Their prices may seem a bit high, but you definitely get what you pay for! The restocking fee is ridiculous, they should be offering you more than a refund! Comment the review as Balsam Hill verified representative. I got it after the holidays when it was on sale. It may be worth the drive to see them. So sorry to hear about your tree from BH! Balsam Hill is the ONLY company I would go to for my artificial trees. I had a designer come in, and she was not happy with it at all, in terms of decorating it. However it is too fat and a bit to tall on top of the table so I continue to look for a 4’ one. Shopped all the places such as Michael’s, JoAnn Fabrics, Macy’s, Home Depot, & Lowes Looked at the on line trees and read the reviews. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. After receiving and putting it up, it did not fluff out as shown in the presentation. We love our porch & deck! It even had cute little pine cones on it, if I’m remembering correctly. I was able to stop the video and read that the tree she bought cost $329.00. I hated the look and number of the less than natural branches, the bristled sections were almost identical to an inexpensive artificial tree we had over 30 years ago. I didn’t have any issues with how many lights were on it and we chose to stay away from the LED lights and go with the traditional clear lights. It is a pathetic excuse for a tree and the price is crazy. You will be able to edit the text before publishing. I personally don’t have one but my son does and it is beautiful. The lady I work for recently purchased this tree https://www.amazon.com/National-Tree-Frasier-Grande-PEFG3-308-75/dp/B007URARH2/ref=sr_1_sc_1?ie=UTF8&qid=1510123586&sr=8-1-spell&keywords=national+christmas+tree+7.5+fraiser+fir The trees look real and the customer service far exceeds any expectation I could imagine. Maybe when you open the box, you can take the smallest top section out and try to fluff a branch or two to see how it goes. The representative said they would pass lighting problem on to senior management. Thanks so much for sharing your experience and all the comments are a big help too! Last year another blogger group posted pictures of trees they got from treeclassics.com. Best of luck in finding your perfect tree! If they don’t post your review on their site, at least when people Google the tree your review here will show up. What a disappointment. We have a great store here in Charlotte, the Peppermint Forest. Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. Yes, they do require that. So sorry for the disappointment and frustration…..been there myself……. LOL One day I got so fed up with putting my old tree together and stringing lights, I went in Big Lots and found a 2 part tree with lights on sale. Perhaps Frontgate or Tree Classics will have something better. I would look at Hobby Lobby, I have a small one I got there for under $60 that I love! I wanted something that would fit in a corner of my dining room without protruding too far in the space. I thought it was so pretty, I asked one of the Lowe’s guys if he could help me measure it, to make sure it really was 9 feet, and it was, so too tall for my living room. So sorry. And the shelves are STILL for sale in their catalog! Stringing the lights was a breeze. Went to white for a change. One day saw an ad for Lowes with Christmas trees on sale. I remember spending hours looking online (Frontgate, Grandinroad, BH, Tree Classics, WM, etc….). We have one I got at Sears a couple of decades ago for $99 and even though we have to install every limb and use our own lights it still works for us. I did have to chuckle at Myrna’s comment that it should look better, put itself together and sing. You would expect it to be all realistic! It took me hours on a 3′ tree one year. The thing I dislike the most is how long it takes to fluff! We should all band together and get it out there about sites that don’t have reviews or have old or bogus reviews. It probably originally cost a couple thousand so we did good. This is the third year we put up our tree and many of the lights were not working. I just used my “candle shaver” that you told us about and it did a fine job on my candles that are going in my turkey candlestick holders. Oh, Susan, I’m so sorry to hear your story! Aw Susan…..what a mess!! After a week it hadn’t shipped and after repeated phone calls to customer service, I was told that once ready to ship it would be the 2 day shipping. Of course I called and asked where the rest of my refund was…I was told I would only get $38 because my order received a $50 coupon for being over $699, so I lose the $50 credit.