when i go to device manager to update the driver , there is no keyboard option available . Please contact us via Live Chat for a faster response. If you see two entries named HID-compliant mouse, right-click on each and select Properties. How to Identify problems in the Windows Device Manager. MS Bluetooth Keyboard Elite mod. Sometimes toggling this setting "resets" and fixes the touchpad. Most of the time your PC will simply reboot and that's all it really needed. If the touchpad is not disabled in BIOS, Windows may have issues (see the defective hardware section). Free standard shipping, exclusive offers and financing options. There is an easy way to unlock it and get the touchpad working again.