Once in BIOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop. To locate the touchpad in Device Manager, follow the steps below. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections. You can follow the question or vote as helpful, but you cannot reply to this thread. keyboard not working and not showing up in device manager hi. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Message and data rates may apply. If your PC is restarting and rebooting on its own, it could be due to a recently installed app, windows updates, or possibly a virus. Microsoft global customer service number. live support 24/7*. How to disable or enable the touchpad on a laptop. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. Look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. If it's already enabled, change it to disabled, then re-enable it. The first thing to check is whether the computer and the operating system is not responding as well. 4. If you do not see a touchpad tab in the Mouse Properties window, try the following steps. Samsung PC randomly restarting or rebooting. #1001. I have an apple wired keyboard for my Mac and a Macally mouse. Microsoft Employee and that the phone number is an Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Make sure that the cables on your device aren't damaged in any way. If it is the browser, you can try clearing the browser cache and restarting the browser. How to restore Windows to an earlier copy. You may need to remove recently installed programs if the issue started after installing a new app. Some USB input devices automatically disable the touchpad when connected. (MS Bluetooth IntelliMouse Explorer mod. We recommend you connect a USB external mouse or use the laptop's TrackPoint (if available) to perform the steps below. keyboard and mouse not working windows 10 During installing in windows 10 my mouse work correctly but after restarting the system why keyboard and mouse not working. If your web browser is crashing, not opening certain content, or not opening at all, you can always try another browser to test whether it's truly your browser or a website issue. By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. In this case, we recommend taking the laptop to a computer repair shop for further analysis. To check this, go to System Preferences > Accessibility and select Mouse & Trackpad from the menu on the left.. Since both are MS branded that seems particularly strange. the light on the underside of the mouse is out. Please share your ZIP Code to find a nearby Best Buy location. There is an easy way to unlock it and get the touchpad working again. If you're using the PS/2 or USB port on the back of the computer, the motherboard may be bad and needs to be replaced. Fixing this requires you to either activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. You can help protect yourself from scammers by verifying that the contact is a, official If the Location is "on I2C HID Device," that is the touchpad device on your laptop. Ensure there is a check in the box next to, Adjust any other settings to your liking, then click, When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the, If the touchpad device is not working properly, you can try updating the drivers. Devices with sufficient storage space have a special hidden recovery partition containing the factory image that can be restored using Samsung Recovery. If that mouse works, try the mouse that is not working with another computer. This site uses cookies to enhance your web site experience. If you do not see the touchpad device listed in the Device Manager, it may be disabled in BIOS (see the BIOS setup section below). Bad mouse The sudden appearance of a full screen error can be a disconcerting experience, but thankfully these are usually isolated occurrences. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. If that doesn't do the trick, resetting the driver or installing updates could help. technical support services. If the device when i go to device manager to update the driver , there is no keyboard option available . Please contact us via Live Chat for a faster response. If you see two entries named HID-compliant mouse, right-click on each and select Properties. How to Identify problems in the Windows Device Manager. MS Bluetooth Keyboard Elite mod. Sometimes toggling this setting "resets" and fixes the touchpad. Most of the time your PC will simply reboot and that's all it really needed. If the touchpad is not disabled in BIOS, Windows may have issues (see the defective hardware section). Free standard shipping, exclusive offers and financing options. There is an easy way to unlock it and get the touchpad working again.