© 2020 iFixit — Licensed under Creative Commons — Privacy — These productivity-focused devices are also quite popular among users, but that does not mean that these are perfect. will only work if you simultaneously hold down the "Fn" key. Accessibility. If the keyboard keys still won’t work after carrying out these basic checks, try the solutions below. This is not a common problem, but when it happens, either some or all keys stop working (depending on the situation), or features of the keyboard such as backlighting may not work. Every time I start up there are 3 or 4 keys not working - not always the same. The screen may flash the Surface logo and many other things, keep holding the Volume up and power button for 15 seconds. She has a BCom degree in Marketing and currently pursuing her Masters in Communications and New Media. @theresnothing. Only perform the reset after you have backed up all your important files and configurations. Surfshark Vs Cyberghost: Which Is the Best VPN Software? Discussion threads can be closed at any time at our discretion. Model 1703. Catherine Dao While briefly being persuaded by the Apple clan, he made it back to Team Android, and has been a loyal comrade since, with a keen interest in IoT, Entertainment Tech, and Gaming. My iPhone Won’t Turn On! 9, m, =, d, etc. I had the exact same issue. If your keyboard itself is broken or damaged, you will not be able to make it work even after troubleshooting all the solutions below. Now, wait for about a minute before starting your device again. Reattach the Type Cover Keyboard to the Surface Tablet. In the case of sticky or salty drinks this can be a relatively permanent problem, but in the case of pure water, as long as it fully and quickly evaporates you should be able to regain function of your keyboard. For various reasons, keyboards on both laptops and desktops may suddenly stop functioning properly. The Microsoft Surface Pro connects to the keyboard folio using a proprietary connector. Now connect your keyboard and check if the issue is resolved. Resetting your PC will reset all your operating system configurations and preferences. @b23norris. This was a very common scenario and occurred quite on and off according to users. If you have a desktop PC, it’s easy to just swap the keyboard and use a different one. i havent spilled anything and i tried checking for dust, crumbs and tried to rotate it on a 45 degree angle and tap to see anything would come out. If even after performing all the above solutions your keyboard doesn’t work, you should move on and contact Microsoft Support or take it to the store if you have a warranty. Even though the idea seems simple, the keyboard has a separate firmware being used in parallel to the laptop detection software in the computer. After trying everything you possibly can and still finding the Microsoft Surface Keyboard to be either unresponsive or finicky, you might be left to wonder that there is an issue with the Type Cover Keyboard accessory. If none of these solutions helped, and your computer is still in its warranty period, you can check with the manufacturer for further support and repair, or get it replaced altogether. Then place the keycap back on and press down to snap it in place. Stuck with the Microsoft Surface Keyboard not working and can’t seem to figure a solution of it yet? Keep a text editor open to check whether the keyboard works after reattaching the keyboard to the Surface Tablet. Over the years, as Microsoft has thinned the line of difference between business-grade laptops and conventional tablets, the Surface series has become a crowd favorite. This can be due to many causes such as you disconnecting the keyboard from the Surface during the update process or not having it plugged in. Solution 1: Detach And Reattach . Check if the error persists. Attach the Type Cover Keyboard to the Tablet. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. Windows will automatically download and install the missing keyboard drivers on your Surface Tablet. Make sure the pins are correctly aligned. After Windows installs the latest drivers, your Microsoft Type Cover Keyboard should work. [COMPLETE GUIDE]. Required fields are marked *. This reset should solve the keyboard problem on your Surface computer. Check whether your keyboard is working by using the trackpad and moving the curser. Clean the connector pins located on both the clipboard and the keyboard folio. Right-click or long-press the start menu on your Tablet. Some people have reported that paired Bluetooth devices, such as mice, are accidentally recognized as having a button pressed down, which can prevent keys from functioning on the keyboard. 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So I suppose there is something broken in the keyboard circuit. Your email address will not be published. You will find the Reset button under the following path: Settings > Update & Security > Recovery > Reset this PC. After you have uninstalled all the keyboard device drivers, click on tap on the. Low batteries can affect the functionality of laptop keyboards via some indirect circumstances, and wireless desktop keyboards. Beyond firmware settings, ensure your keyboard has the latest firmware installed. How To Screen Record On Any Device? Another issue we came across was where the keyboard wasn’t connecting with the Surface properly because dust or other materials were blocking the connectivity. Just as all accessories from a brand like Microsoft go through a full-on testing procedure, the keyboard seldom malfunctions, but it wouldn’t be entirely new for a faulty keyboard to end up in your hands. I have some keys not working: a p b g y 7 and función key "volume up" I noticed that apart from a and p all the other keys are in line. Some keys, such as the function keys (F1 through F12), do not work with every application. A big problem when you're working on a laptop. Program or driver interference. He loves trying out new software and gadgets, and writes about them with a user friendly mindset. Also, we will be referring to the keyboard for the type cover. thanks - Microsoft Surface Book There are many third-party driver checkers and update downloader tools and software so that you are up to date on the latest drivers to avoid updating device drivers manually. Outdated/corrupted drivers can cause the keyboard not to work properly. Before you visit the repair shop, buy a new keyboard, or chuck your laptop altogether, try some of the quick fixes below. Note: If you have Surface RT, 2, or 3, you need to force shutdown instead. Learn how your comment data is processed. Sometimes even Windows update slips and fails to update the firmware of your keyboard. If your keyboard itself is broken or damaged, you will not be able to make it work even after troubleshooting all the solutions below. Try rebooting your computer. If this sounds like the issue you're experiencing, choose Start … Solution 1: Detach And Reattach. Run a malware scan using your currently installed antivirus software, or try a free online malware scanner just to rule out any potential threats. Terms — This can be either the Keyboard keys, touchpad, or the entire Keyboard or Type Cover. Why iPad Won’t Charge When Plugged In? Apple Discussion poster "rikardo Burciaga" writes: This kind of problem breaks down primarily into four areas: Low Battery, Physical Damage, Driver and Software issues, and Firmware Issues. You can download Restoro by clicking the Download button below. Because the keyboard and the touchpad are wired on the same folio, there is a chance that the touchpad may not be working as well. If it’s not available, you can reinstall the USB drivers or chipset. But as always with devices, you might have some hick-ups with your Type Cover keyboard and if investing in a new keyboard is out of the picture for you, try these solution methods to fix Microsoft Type Cover Keyboard problems on your Surface Tablet. However, if you’re out of warranty, the only option left is to get a replacement part and get the Microsoft Surface Keyboard not working issue resolved instantly. If you are facing issues with your trackpad on your Microsoft Surface Type Cover Keyboard, you can use the above guide to revive your trackpad as well. Copyright © 2008-2020 Help Desk Geek.com, LLC All Rights Reserved. Various system settings can also affect keyboard function. A CU graduate, a tech enthusiast. One such software is the Outbyte Driver Updater that will eliminate the need to update drivers manually. Same here...I thought I got Windex on base when wiping the keyboard down, but none of the keys are came back a couple of hours later a using a drying (figure at least one would come back). While spending the extra dollars might not be the most desirable choice when you’ve already shelled out thousands on the tablet laptop, the Surface is incomplete without its most valuable accessory. Filed Under: Guides, Technology Tagged With: Featured, Fix, Guide, How to, Laptop, Microsoft, Surface, Surface Keyboard not working, Troubleshoot, Your email address will not be published. You can start off by taking the Microsoft Surface laptop to an official service centre set up by Microsoft, where the expert would be able to provide you a detailed breakdown of where the issue lies. For keys that stick after sugary liquid has spilled, you should be able to pry them up by inserting a fingernail under the top edge of the key and gently prying up while pressing on the bottom. If you have a warranty, the unit will get replaced. Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Restart your computer, and it’ll automatically install the generic keyboard drivers, after which you can check if the keys work again. Remove the case from the Tablet and detach the Type Cover Keyboard. This has been a painful journey to fixing this keyboard problem.