+1 (631) 962-9600 When not training, he enjoys camping trips with his wife and two active boys. Hillary started her career in NYC, cutting her teeth at an ad agency industries, as well as leading global Merchandising at launch for Amazon’s Prime Now program. The backcountry is where you play, unwind, and connect with nature. Our corporate headquarters sits just north of old town Park City and within a quick pedal or a few /, When you create an account, you agree to our. Melville, NY 11747 Backcountry.com is always looking to stay abreast of new contact center technologies and approaches to support customer care. While testing BCA's very first product, the Alpine Trekker, back in 1994, Bruce Edgerly got completely buried in an avalanche near Berthoud Pass (CO). /, When you create an account, you agree to our. Backcountry has been able to improve staffing to demand as well. made.”. Invalid email or password. e-commerce business similar in size to Backcountry. Prior to working at Backcountry, Hillary spent 5 years at Rapha running the North American business out of As a result, contact abandonment rates have dropped by 76 basis points year-over-year or nearly one percent. the outdoors with his expertise in ecommerce, all while living in the mountains. Kirchentellinsfurt has a rich outdoor culture that serves as a Sign up for Backcountry news, sales and deals. Invalid email or password. Feel like getting out at night? We get people who get outside—plain and simple. In 2014 his role expanded to include management of Backcountry’s adjacent category Backcountry’s day-to-day operations. right here. +1 (800) 483-7468 Steep&cheap is a showroom of limited-time, limited-quantity deals for the outdoor enthusiast without a ton of cash to burn. Its employee NPS continues to trend upward – between 40 to 45 points – besting baseline scores prior to the deployment of Verint. Backcountry.com began in 1996 with two guys, a stack of avalanche beacons, and a garage in Park City, Utah. Invalid email or password. A road ride on twisty blacktop, a mountain bike ride on Passwords are case-sensitive, must be at least 8 characters in length, and must contain at least one special character. Learn more, Read how Capitec leveraged Workforce Management to simplify and automate its scheduling operation and processes. Canopy Canvas ID Pouch Key Ring - Women's. Talk to our Gearheads 24/7 about your needs. ? is today. Competitive Cyclist is the world’s source for pro-caliber cycling gear and clothing, and its employees are deeply ingrained in cycling culture. Passwords are case-sensitive, must be at least 8 characters in length, and must contain at least one special character. from home. We continue to employ the best technology that enables them to excel in providing the best customer care while having an exceptional work-life balance.”. Learn more, I am happy to receive communications from Verint by email. When autocomplete results are available use up and down arrows to review and enter to select. Josh brings over 15 years of finance and accounting experience to Backcountry, having worked with a number where he led the financial and strategic oversight for Marketing, Supply Chain, Product and Merchandising, ski and mountain bike. Our New Kits for Ski, Snowboard, Winter Hiking, Indoor Training & More. Brad originally joined Backcountry in 2015 and has served as a General Manager for various businesses and When autocomplete results are available use up and down arrows to review and enter to select. early 2009. passions. the best outdoor gear—and to be the best at doing it. hints at the mountains and wilderness not far from the city. Read the full policy here. The software also delivers key metrics and analytics to enable the company to understand agent performance and effectively allocate resources to match phone and chat volumes. (Photo courtesy of Nicholas Swan). Jonathan graduated from Brigham Young University with a B.S. help accelerate Backcountry’s efforts to build a strong brand and emotional connection with its customers Park City. to the great Western rivers of the Rockies. Piper Jaffray and various operations, marketing, and business development roles at Ancestry.com. A dedicated runner, Peter has run multiple marathons and completed his first half-Ironman eventually lead him to team up with the co-founder of backcountry.com, John Bresee. ? A fresh, modern work space. City. Although Competitive is an online store, it sacrifices none of the personalized touch you’d receive from a local bike shop. in various corporate, litigation, and regulatory affairs. Our affiliate programs are highly successful for those who participate. Hillary Benjamin joined Backcountry in 2018 as the head of the Brand Marketing team. to our customers. Sign up for Backcountry news, sales and deals. For press or media inquiries please contact: pr@backcountry.com. tenure, she was Global GM on the Schwinn and Mongoose business, as well as VP of Marketing at Cannondale. Stories from real people who are blending the outdoors with the everyday, the latest information about gear we love, advice to get you into a new activity or take your passion to the next level, and trip reports to help you plan your next adventure. Aurora Backcountry specializes in worldwide bucket list adventures led by Local Certified Guides. Headquartered in one of Germany’s climbing hotspots, Bergfreunde.de delivers only the highest-end outdoor gear and clothing. @ # $ % ^ & * _ - + = ` | ( ) '{' '}' [ ] : ; " '' < > , . Talk to our Gearheads 24/7 about your needs. We have an area that has gated, non-motorized road and we were able to … of industry-defining brands previously. 1. caliber of qualified employees. When perfect conditions arrived, he went for it. He began his of the US Ski Team for nine years, and he continues to be an avid athlete in all aspects.